International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Effect of Service Supply Chain Management Practices on the Public Healthcare Organizational Performance
Lang Ling Yap, Cheng Ling Tan

This paper builds on to the previous work done on service supply chain management practices and organizational performance. The aim of this paper is to propose a conceptual framework for examining the relationship between service supply chain management practices and public healthcare’s organizational performance that recognizes the mediating effect of alliance integrated network in Malaysia. Supply chain theory such as resource-based view is found to support the conceptual framework. A total of 5 dimensions of service supply chain management practices (information and technology management, demand management, customer relationship management, supplier relationship management, capacity and resource management) were determined to have significant and positive direct relationship with organizational performance. Additionally, alliance network was found to have the mediation effect on the direct relationship. The proposed research framework is applied to Malaysian public healthcare industry which has limited studies.

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