International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Towards a Results-Oriented Public Service in Kenya: The Modern Human Resource Management Perspective
Lankeu M. Reson, Maket J. Lydia

In order to transform a public service that by and large is characterized by corruption, low productivity, inefficiency, lack of transparency and accountability to an accountable, responsive, functioning and performancebased one, there must be change of both behavior and culture of the society. The paper employs modern HRM practices to Public Service, exploring what may be referred to as ‘revolutionary changes’ that would go a long way in changing the Civil Service towards delivering desired results over time. The paper advocates devolved structures, reduced bureaucracy, empowerment of staff, proper HR planning, Management Development, creating high performance workplaces, lifelong learning and instilling of values, with common vision, mission, objectives, and strategies for service delivery in a planned and systematic way, as the way forward for efficient and effective service delivery. The paper finally proposes a continuous effort to streamline, revitalize, depoliticize public service and make all civil servants accountable. The most important component in transforming public service is an enlightened public; not just in urban but also in rural areas. An enlightened citizenry will not just check the quality of services but also demand their rights.

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