International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Employee Emotional Intelligence and Employee Performance in the Higher Education Institutions in Saudi Arabia: A Proposed Theoretical Framework
Associate Professor Dr. Ali Al Kahtani

In the field of employment, pressures of work, employees’ stress, anxiety, agitation, irritability, or depression are all related to the different dimensions of emotional intelligence, which is well known as EI. All these emotional symptoms could affect employees’ performance. Emotions have an impact on everything that employees do. They can lead either a higher or lower morale, which will impact the employees’ performance positively or negatively. This concept paper sheds light on the definition and measurement of emotional intelligence, the different dimensions of EI, and the impact of EI on employees’ performance. It also highlights the definition of job performance, the purpose of performance appraisal, the performance appraisal methods, and the measurement for employee performance. Finally, this concept paper proposes a theoretical framework that can be used by the higher education institutions in the Kindgom of Saudi Arabia.

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