International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Outsourcing Patterns among Malaysian Hotels
Azurin Sani, Shahin Dezdar, Sulaiman Ainin

The study is conducted to investigate the factors influencing outsourcing adoption decision by Malaysian hotels. Empirical data was collected via survey questionnaire. Despite numerous attempts to increase the response rates, only 37 hotels returned the questionnaire. The study illustrates that the hotels tend to outsource non core functions such as laundry, cleaning and housekeeping more than other type of functions. The hotels also indicated that the reasons they outsource is related to two main factors i.e. suppliers expertise and brand name as well as to increase internal efficiency. Finally the results of the study also illustrated that decision to adopt outsourcing was significantly influenced by suppliers’ performance and capability, revenue and resource distribution as well as outsourcing risk. The results of the study maybe useful to hotels’ management in helping them make outsourcing decisions in the future.

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