International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Drivers and Factors Affecting B2E Portals Usage by Royal Jordanian Employees
Dhia M. Kassim, Ashraf Bany Mohammed

Business-to-Employee (B2E) portals are a key form of electronic business (e-business). B2E portals provide business with diverse services that allow employee to access a wide-range of electronic self service systems, conduct their tasks effectively and improve organization efficiency. This research seeks to understand the drivers and factors influencing the usage of B2E portals. Using previous literature, this research develops a theoretical model that includes a set of four factors; user characteristics, portal characteristics, usefulness and organization support. Empirical analysis was then utilized to test the model using data collected from a survey distributed among Royal Jordanian (RJ) Staff. Research results revealed that age, salary and computer skills have statistical significant effect on using RJ B2E Portal. However, gender, education, and Internet skills did not reveal any statistical significant effect on using B2E Portal. On the other hand, results indicated a statistical significant effect for portal characteristics, usefulness and organization support on RJ B2E portal use.

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