International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

E-Commerce Usage in Hotel Industries Capabilities
A. H. Mutia Sobihah, Ahmad Munir B. Mohd Salleh @ Embat, W. Abd Aziz B. W. Mohd Amin

E-commerce also known as the process of buying, selling, transferring or exchanging products, services and information via computer networks, including the internet. This study aims to determine the E-commerce usage in Malaysia hotel industries capabilities. Hotel industries are one of those which are fully beneficial from the Ecommerce. E-commerce service may fulfill the customer needs more easily and quickly without any time constraints. This research founds that there is a correlation between organizational capabilities with E-commerce usage dimensions (E-commerce technology resources, E-commerce management skills, E-commerce business network, E-commerce competency and E-commerce information network). The stepwise regression exhibited that E-commerce management skills is the most dominant predictor of organization capabilities. Practically, this research provides leaders organization in hotel industries with useful advice on E-commerce investment decision making.

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