International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss


The Application of Electronic Commerce among Small and Medium Enterprises: from Business Processes View
Asghar Afshar Jahanshahi, Seyed Mohammad Sadeq Khaksar, Morteza Jamali Paghaleh, Prof. Dr. Bairagi Kachardas Pitamber

Electronic Commerce (EC) has changed and is still changing the way business is conducted around the world. The commercialization of the Internet has driven Electronic Commerce to become one of the most promising channels for inter-organizational business processes. E-commerce evolved in various means of relationship within the business processes. It can be in the form of electronic advertising, electronic payment system, electronic marketing, electronic customer support service and electronic order and delivery. In India, many small and medium enterprises are investing more and more in the Internet business. In order to survive in today’s challenging environment, it is imperative that SMEs be competitive and resilient. So, the main purpose of this paper is to study the effect of electronic commerce applications on the business processes in the small and medium enterprises. For analyzing the data derived from questionnaire Regression and ANOVA test were used. According to statistical analysis in this research the results indicates that the electronic commerce applications has a significant and positive impact on the business processes of Indian SMEs.

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