International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Extent of Awareness of Administrative Leadership in the Commercial Banks of the Concept and Importance of Total Quality Management and the Reflection of That on the Jordanian Economy “A Field Study “
Dr. Khaled Abdalla Moh'd AL-Tamimi

The study aimed to identify the extent of the application of the commercial banks of Jordan of the concept of total quality management and the levels of this application, The study also aimed to know the nature of the relationship between the elements of total quality management and the degree of institutional performance of these banks . The study found : 1- the presence of a high degree of awareness of senior management of the concept and the importance of the total quality management and its application practically in aspects of the work 2- The total quality management considered important entrance and factor of causing a strategic change in the overall work of the bank 3- The management wasn’t convinced of the total quality management and organizational structure and overlapping jurisdictions which are the most important factors that hinder their application.

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