International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Implementation of Total Quality Management in Colleges of Physical Education in Jordan
Ziad Lutfi Altahayneh

The general purpose of this study was to investigate the perceptions of physical education faculty members regarding the application of TQM principles to colleges of physical education in Jordan. In addition, the study examined the extent to which these faculty members differ in their perceptions and the extent to which differences in perceptions were influenced by rank, educational level and years of experience. The sample consisted of 72 faculty members from four colleges of physical education in Jordan. They completed a 45-item questionnaire covering five dimensions of TQM namely: (1) commitment of top management, (2) employee involvement and teamwork, (3) training and education for quality, (4) strategic planning, and (5) focus on customer satisfaction. The findings of this study indicated that TQM principles were poorly implemented in Jordanian colleges of physical education. In addition, the findings revealed that academic rank, years of experience, and education level did not significantly affect the faculty members' perceptions of TQM implementation.

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