International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Relevance of IT Component to Corporate Performance
M. Riaz Khan, Kirk Frazee

This study attempts to examine the impact of Information Technology (IT) on corporate performance. Specifically, the study explores how a growing high-tech manufacturing company has used the data and functionality of its newly implemented ERP and other systems as part of its IT strategy to develop and create a database for analyzing and refining its business functions in order to improve customer satisfaction, enhance corporate growth and sustainability, and boost its profitability. Problems and issues are identified and discussed as they relate to the assessment of corporate operational performance. A careful review of the information generated by the ERP system and how it is integrated for functional efficiency reveals benefits from an IT strategy. The metrics presented in this study highlight three main areas of business: Strategy, Tactics and Operations. In addition, the influence of the new system implemented by the IT department on the quantitative and qualitative enhancements as well as on the corporate culture is appraised.

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