International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

A Field Study to Determine the Communication Problems between Patients and Hospital Employees
Hüseyin Alkış, Yasin Taşpınar, Ahmet Dervişoğlu

Hospitals are one of the places, where people mostly face communication problems, just because health staff-patient communication level is high. These communication problems often occur in hospitals because of the different educational levels of the people giving health services, and operational modes of the hospitals. By the development of technology, improvement of the people’s life quality has increased expectations of them about the qualification of the health services. Some communication problems can occur when the expectations of the patients may not be satisfied, because of the reasons such as much workload of health staff and long working terms. In this study, the relation between communication problems of patients and health staff and demographical characters of the patients (age, educational level, marital status) has been studied to be determined. In the search, the patients and their relatives buying health service from the hospitals in Karabük city centre are included. As a result; it has been determined, that patients having low educational level, married, having social security for workers, aged between 16-25 face communication problems less, when compared with the other groups.

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