International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Benefit Perceived by Tourists. Role of the Hospitality Offered by the Tourist Destination
Enrique Marinao Artigas, Coro Chasco, Víctor Valencia Pozo

The aim of this study is to test the relationship between the functional benefit, symbolic benefit and affective evaluation as antecedent of the hedonic benefit and consequence of cognitive perception. The aim is to test the mediating effect of hedonic benefit as an antecedent of tourist satisfaction. This objective seeks to achieve, through a methodology which includes developing scales with a degree of content validity and analyze its psychometric properties. A survey of 750 people was conducted using a non-probability sampling based on quotas, in proportion to destinations visited in Chile. The results show a significant mediating effect on hedonic benefit on tourist satisfaction. The study provides the different stakeholders of the tourist destination with relevant decision making information relevant for tourism marketing in order to provide the desired satisfaction for the tourist.

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