Job Satisfaction as a Mediator between Emotional Labor and the Intention to Quit
Nilgün Anafarta

Abstract
Emotional labor is a significant component of jobs that require either face-to-face or voice-to-voice interactions with clients. The aim of this study was to test the relationship between emotional labor and job satisfaction and the intention to quit. The mediating role of job satisfaction in the relationship between emotional labor and the intention to quit was tested with the Structural Equation Model. The respondents were 348 health workers in Turkey. The findings indicated a negative relation between surface acting and job satisfaction, and a positive relation between surface acting and the intention to quit. While a weak positive relation was found between deep acting and job satisfaction, a weak negative relation was found between deep acting and the intention to quit. No relation was found between the expression of naturally felt emotions and job satisfaction. In addition, job satisfaction significantly mediated the relationship between emotional labor and the intention to quit.

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