International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Analysis of the Relationship between Job Stress, Interpersonal Conflict, Emotion Regulation Ability and Performance: A Research in the Automotive Sector
Sinem G. GÖKÇE, Abdurrahim EMHAN, Gökşen TOPUZ, M.ŞerifŞİMŞEK

In this study, job stress, interpersonal conflict, emotion regulation ability and organizational performance perceptions of employees, working in the automotive sector in Diyarbakır, were measured using the questionnaire method. The primary objective of the study is to examine the mediating effect of emotion regulation on the relationship of job stress and conflict, and its effect on performance. To test the model 392 questionnaires were analyzed using the Structural Equation Model (SEM). As a result, a positive linear relationship was determined between job stress and conflict. Also, it was found that emotion regulation has a mediating effect on this relationship and has a positive relationship with performance. Besides these relations, some patterns were discovered pertaining to the demographic values in the questionnaires. Due to the originality of variables, relationships, sample, and method used, this study would contribute to the related literature.

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