International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss


Participation in Performance Measurement Systems and Level of Satisfaction
Majdy Zuriekat, Rafat Salameh, Salah Alrawashdeh

The aim of this study was to investigate the use of variety of financial and non-financial performance measures identified in performance measurement systems literature. Based on survey responses from 87 Financial Managers, performance measurement diversity explains how participation leads to a greater level of system satisfaction. Furthermore, the results using structural equation modeling indicate that performance measurement diversity is associated with the satisfaction of performance measurement system. These outcomes show that companies benefit from performance measurement systems that incorporate a wide range of financial and non-financial performance measures. Finally, this study has verified further research opportunities that could enrich the understanding of performance measurement systems.

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