International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Seamless Service Strategies for Passenger Transportation in Taiwan
Peggy Chang, Hwai-Shuh Shieh

This study adopts the concept of seamless passenger transportation and employs ABC analysis, the Kano model, and the Importance-Satisfaction model to explore the current intermodal transportation functions in 30 eastern Taiwan railway stations. We discuss each type of station’s seamless transportation demand and service patterns by different service demands of travel trips and transportation service demand as well as by the local resources’ characteristics at each station. Finally, we propose strategies for integrating relevant transportation resources that improve seamless transportation service quality in order to achieve the goal of developing green transportation systems.

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