International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Executing Knowledge Management 2.0 (KM 2.0) through Web 2.0-Applied Study at Jordanian Insurance Companies
Dr. Nazem M. M. Malkawi

Knowledge Management2.0 and Web2.0 applications are gaining popularity and are increasingly used in regular operations of many companies, including start-ups, small, medium-sized, and large organizations. The purpose of this research is to explore the use of Web 2.0 by Jordanian Insurance Companies, and how can they affect Knowledge Management2.0 in these companies.It is viewed from the perspective of the traditional knowledge management processes: Acquisition, creation, transfer, storage, and application. These processes are aligned with Web 2.0 processes. By analyzing data, the study showed that employees at Jordanian Insurance Companies use Web2.0 relatively in high degree, knowledge management at these companies also high. There is a significant positive impact of Web2.0 applications on Knowledge management in all its variables (Acquisition, Creation, Storage, Distribution, and Application) at Jordanian Insurance Companies,Researcher recommended Jordanian Insurance Companies management to reinforce using ofWeb 2.0 inKnowledge Management2.0 processes, developing infrastructure Web 2.0 related to KM2.0, aware employees in Jordanian Insurance Companies about how to use Web 2.0 tools, and enriching the KM2.0 tools because people will be expecting to find them and use them in these companies and because they hear and smell new and successful.

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