International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Analyzing the Relationship between the Learning Organization Characteristics and Their Effects on Adopting Total Quality Management Criteria
Mohamed Al-Nuaimi, Ade Al-Nimri, Eyad Hudaib

The main objective of this study is to analyze the relationship within the learning organization characteristics and their effects on adopting Total Quality Management criteria in Jordanian commercial banks, the researchers designed a questionnaire consisting of 64 paragraphs to gather the primary information from the study sample and by using many statistical methods the study found that the level of importance of mental models, personal mastery, team learning, shared vision and system thinking in Jordanian commercial banks was high while the level of importance of shared vision in Jordanian commercial banks was medium .

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