International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

An Investigation of the Relationship between Role Ambiguity, Role Conflict, Workplace Friendship, and Loneliness at Work
Prof. Dr. Şermin Şenturan, Prof. Dr. Canan Çetin, Assist. Prof. Dr. Tülay Demiralay

In this study, the causality relations between role ambiguity, role conflict, workplace friendship, and loneliness in working life are investigated. The sample of the research comprises students who are registered in the Marmara University Social Sciences Institute Management and Organization Department, all of whom have a working life. First, the relationships between the variables were examined, and then the interaction between variables was analyzed with the structural equation modeling technique. In this context, the organizational culture sub-dimensions were taken as independent variables, and the organizational alienation sub-dimensions as dependent variables. According to the results of the research, emotional deprivation from the loneliness subscale in the working life has a significant relationship between the role conflict and the friendship subscale, and between the friendship perception and friendship perception. It has been determined that there is a significant relationship between social friendliness and role conflict and role ambiguity, workplace friendship subscales, friendship perceptions and friendliness. Likewise, there were significant relationships between friendship opportunities, role ambiguity and role conflict from workplace friendship sub-dimensions. According to these results, as the role conflict increases, the emotional deprivation increases; the increase in emotional deprivation also decreases the workplace friendship; increased role ambiguity increases social friendship, and social friendship increases workplace friendship.

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