International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Role of Organizational Conflict Management Strategies in Organizational Citizenship Behavior: A Field Study for Secondary Schools in Jordan
Prof. Dr. Mahmoud Ali Al-Rousan, Dr. Reem Abdallah Al-Kenani

The aim of this paper is to identify and diagnose the organizational conflict management strategies as well as determine the level of availability of organizational citizenship behavior in the Jordanian schools. The teachers in the secondary schools in Jordan were the study sample. The data were collected from a sample consisting of (711) teachers, the study found that the most common strategies used to manage conflicts are cooperation strategies whereas the least one is the strategy of avoidance, and it turned out that the behavior of civility was the most available and the civilized behavior was the least present, moreover, the study also show that there is a relationship between all strategies for managing the organizational conflict and each variable of organizational citizenship behavior, the strategies of conflict management are combined with the behavior of citizenship, and a number of recommendations have been made, the most important of which is to maintain a certain level of conflict and to make changes in the rules and regulations of the work to enhance the behavior of organizational citizenship.

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