International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss


Perception of Concerns about the Quality Management System Implementation on Its Levels of Use
Cheng Ling, Tan, Hasnah, Haron, Sofri, Yahya, Noornina, Dahlan, Yen Nee, Goh, Mohamed Azlan, Ashaari

In the era of rapid internalization, higher education institutions (HEIs) are striving to gain competitive advantage. One of the most popular ways to do so is through implementing a quality management system (QMS). This study was a quantitative research. The population comprised of all academic and administrative staff. A total of 23 academic and administrative staff were identified as the respondents in the study. All study hypotheses were confirmed. Our analysis revealed several interesting findings on the effect of the stages of concerns and the demographic variables on the use of the QMS. The stages of concerns explained the 45.6% of variance in level of use, while the demographic profile explained the 34.0% of variance in level of use. The relationship between seven stages of concern and level of use were partially supported, but the relationship between the demographic profile and the level of use were not supported in the study. Additionally, implication of our findings and limitations of the study were discussed.

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