International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Impact of Quality Management Practices on the Performance and Growth of Small and Medium Sized Enterprises (Smes) in Ghana
Dr. Fred Appiah Fening

Purpose - This study investigates how the implementation of quality management practices will impact on the performance and growth of small and medium sized enterprises (SMEs) in a developing country, Ghana. Design/methodology/approach - The quantitative approach and the survey method of collecting data was used. The questionnaire was administered through the face-to-face interview. A sample of 200 small firms that employ not more than 50 workers within the metropolis of the capital, Accra was selected and interviewed. Findings – The results have established that if firms implement quality management practices, it will have a tremendous impact on the performance and growth of SMEs in Ghana. The study also finds support for the argument that quality management practices improve organizational performance both in large and small businesses and in any part of the world. Originality/value – This study has demonstrated that Ghanaian owner managers believe that quality management is a key-contributing factor to firm growth and performance.

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