International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Effects of Psychological Contract Breach on Employee Work Behaviors in the Airline Industry: Employee Cynicism as Mediator
Kuang-Man, Wan

To examine how the relationships among employees’ perceptions of psychological contract breach, cynicism and individual employee behavior. Data from a survey of 377 matched data from airline gourd staffs and their supervisors of flag-carrier in Taiwan, this study conducting regression to test the associations hypothesized in the research model. The results showed that employees’ cynicism partially mediated between psychological contract breach and organizational citizenship behavior, exit intention. To point out the airline staffs’ cynicism toward organization as an important mechanism, this plays a mediator role in the psychological contract breach and employee work behaviors. Implications for theory and practice are discussed, and future research directions also offered.

Full Text: PDF