International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Role of Technologies Outsourcing in Organizations Advancement
Khaled Almgren

These days the usage of technologies can create unique advantages for development of companies. And since this is the era of technologies, many companies outsource their operations to third party companies who have more experience in technologies. Thus, outsourcing can help increase companies' profit, decrease the burden on the organization and make companies concentrate more on customers' needs. One of the primary objectives of most organizations is keeping the customers satisfied through various means. Organizations also aim to engage with their customers in an effective manner and call centers provide the best platform for interaction between organizations and customers. There is a big need for outsourcing call centers which will attract many. It should offers more experienced people that can handle customers more efficiently. This paper discusses the outsourcing importance to organization advancement. It focuses on the call centers outsourcing, the motivational factors for Call Center Outsourcing, advantages of Call Center Outsourcing, negative factors associated with call center outsourcing, and Trends of call center outsourcing

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