A Manifest of Barriers to Successful E-Government: Cases from the Egyptian Programme
Dr. Ahmed A.M. Abdelkader

Abstract
E-government solutions are claimed to have greater efficiency and effectiveness of government operations. Several developing countries' governments have therefore invested in this agenda and an increasing number of egovernment projects are being implemented. However, there is a lack of clear case-study material, which describes the potentials and consequences experienced by governmental organisations trying to manage this challenge. The Egyptian Ministry of State for Administrative Development (MSAD) is the organisation responsible for the e-Government programmed in Egypt since early 2004. The MSAD perceives Information and Communication Technologies (ICT), and Information Management (IM) as strategic tools that could be used to deliver governmental services to citizens efficiently and effectively through various interactive service channels at their convenience. This paper presents the findings of two case studies for a couple of e-service projects led by MSAD. The results underline key benefits resulting from these projects, explain the strategies used in implementing the e-government projects, and highlight the main obstacles encountered. The findings also explain the relationships among those identified obstacles of governmental e-service development in a developing country context.

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