International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Understanding the Association between Personality and Conflict Management Style of Counselors in Selangor
Nurul-Azza Abdullah, Mat Saat Mat Baki

Understanding the personality and conflict management style among counselors is important in order to help the school counselors in guiding themselves better through their daily job roles. This study is aimed in examining the relationship between personality and conflict management style among counselors. This study employed survey research method using 2 standardized scales. To identify personality, Keirsey Temperament Sorter was used, and for conflict management style, the study used Thomas and Kilmann’s Conflict Management Mode Instrument (TKI). A total of 470 respondents participated in this study. Data were analyzed using Chi-square for Independence. Result showed that there were significant relationship between extroverts, introverts and conflict management style, sensing, intuitive and conflict management style, and judging, perceiving and conflict management style but no significant relationship between thinking, feeling, and conflict management style. These findings implied the need for a counselor to understand their style of managing conflict in order to deliver better conflict cases handling in the future. It is recommended that future research should focus on other respondents like managers and volunteer workers to better understand the relationship.

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