International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Impact of Total Quality Management on Knowledge Creation
Nadera Hourani

The current study aimed to reveal the impact of Total Quality Management on Knowledge Creation in Jordanian pharmaceutical companies. The study employed the descriptive analytical method. The population consisted of all Jordanian pharmaceutical companies employees in the departments of quality assurance, quality control, research and development, and production, while the sample consisted of (334) employees. (368) questionnaires were distributed; only (345) of them were retrieved, where the loss amounted to (23), and (11) questionnaires were excluded due to their invalidity for analysis. The results showed that there is there is an impact on Total Quality Management and its variables (Customer Focus, Teamwork, and Training) on Knowledge Creation. The study recommended the need to activate the principles of teamwork and training among employees in Jordanian pharmaceutical companies. It also emphasises the importance of maintaining the level of customer focus by continuing to provide high-quality services that satisfy their needs.

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