International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities
Anna Maria Mouza, Eleni Kotridou

After the economic crisis, in an attempt to enhance the administrative efficiency in Greece, various reforms were implemented regarding the e-government applications at public organisations. In this context, we explored the responses of 173 employees ‘satisfaction and effectiveness of the systems’ application considering variables such as Optimization, Citizens’ services, Servants’ efficiency, Assurance, Use of the internet, Quality of services and System’s functional operation. An ordered logit model was applied for this particular case. The outcomes revealed that both the employees’ satisfaction and the perceived effectiveness of the e-government use were significantly associated with the System’s functional operation and Servants’ efficiency. The effectiveness was also significantly associated with Quality of services. Employees having lower educational level were more satisfied and denoted higher levels of effectiveness. These results will be valuable to policymakers for receiving decisions regarding the needed practices in order to advance the interaction between public and government services.

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